At Home On The Range

Instead of selling itself based on price, she said, OSP now sells its knowledge and statewide perspective. The office tries to help customers with difficulties. For example, if they submit files with problems, OSP will buy them new software.

One new service OSP plans to offer next year is to let customers check the status of their jobs on the Web. Some NSPA members, however, debated the wisdom of this. Richard Gonzales, Kansas State Printer and outgoing NSPA president, thought it might be dangerous to let customers see job status without understanding what's going on in the shop. He felt they would just get upset that their job wasn't farther along, and they would deluge the office with calls, looking for explanations.