ACUP 2014 An Oasis of Knowledge
To find new business, Toy talks with his mailing clients to convince them to send smaller-run color jobs to the new in-plant. He's now looking into web-to-print software to make it easier for customers to send jobs.
Zen and the Art of Serving Customers
Serving the customer better was the theme of a presentation by veteran in-plant manager Jean-Luc Devis, whose most recent position was at the Universtiy of Canterbury, in New Zealand. He advocated taking a Zen-like approach to customer service, which includes being fully focused on the customer, who is the most important person in the organization. Having a positive attitude, listening proactively, displaying concern and committing to action are all crucial elements.
- People:
- Mark McCarty
- Places:
- Arizona
- Phoenix, Ariz.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
