ACUP 2014 An Oasis of Knowledge
When dealing with problem customers, he said, stay calm, identify with their situation and get the facts. Don't infer they are careless and at fault, he advised, but ask questions to discover what happened. Tell the customer what you can do and agree upon an acceptable solution. Remember, Devis said, if a customer is willing to complain, they're more committed to your in-plant than if they were to just quietly go elsewhere.
- People:
- Mark McCarty
- Places:
- Arizona
- Phoenix, Ariz.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
