In-plants Face New Strategic Realities
As corporate comptrollers sharpen their scrutiny, in-plants turn to insourcing, marketing and ancillary services. Still, many hardships remain for in-plants. Here’s a candid look.
In-plants are learning that the old sibling relationships many employees had with their in-house customers are not satisfactory in the free enterprise market. Print buyers want exceptional customer service all the time. They want the finished job when they ask for it. If these outside clients feel slighted, you may never know about it; they simply won’t come back.
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