Rush Jobs: The New Reality
Don’t you hate it when a customer’s “rush” job sits, unclaimed, for days? One manager looks beyond the aggravation and offers his thoughts on how to cope with rush work.
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Rick Wise
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I think it is safer to assume rush work is pretty much the standard anymore. It is our task to make as many of these deadlines as possible. That means unexpectedly changing your production line-up (as well as bindery and press equipment settings; having to do more press wash ups; etc.) in the morning, something no one enjoys doing. But never let your folks forget: at least you still have work to produce. If you took rush work out of our plant, about half of our employees would have to go along with it.
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Rick Wise
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