Rush Jobs: The New Reality
Don’t you hate it when a customer’s “rush” job sits, unclaimed, for days? One manager looks beyond the aggravation and offers his thoughts on how to cope with rush work.
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Rick Wise
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As noted earlier, it is still tricky to charge, since it is a judgment call due to varying workloads. If you charge a customer a rush charge for a four-day turnaround one month and then turn a similar job the following month in three days without a rush charge, most will wonder what the heck is going on.
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Rick Wise
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