Rush Jobs: The New Reality
Don’t you hate it when a customer’s “rush” job sits, unclaimed, for days? One manager looks beyond the aggravation and offers his thoughts on how to cope with rush work.
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Rick Wise
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The punishment business
Also, a rush charge can feel like a punitive measure for our customers. "Well, shouldn't it be?!" shout some production folks. Getting in the punishment business with your customers is simply not advisable, especially in these times of reduced printing demand. As noted earlier, there are plenty of hungry commercial printers with idle presses and employees these days; they would be very willing to take this work on.
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Rick Wise
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