Rush Jobs: The New Reality
Don’t you hate it when a customer’s “rush” job sits, unclaimed, for days? One manager looks beyond the aggravation and offers his thoughts on how to cope with rush work.
Internal communication is required as well. Rush work is our new reality. Get your folks to accept it and understand that the customer isn't the enemy. Certainly they can be aggravating at times, but aggravating or not, we simply can't exist without them.
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