Rush Jobs: The New Reality
Don’t you hate it when a customer’s “rush” job sits, unclaimed, for days? One manager looks beyond the aggravation and offers his thoughts on how to cope with rush work.
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Rick Wise
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Customer (to the university chancellor): "You will need to read this proof in the next 20 minutes or Printing Services says we cannot make our deadline for this job."
Chancellor: "Well, I have two state senators in my office at the moment so I guess we need to find a new printer."
The point here is not that we don't need proofs back in a timely manner; indeed we do. Sometimes checking a rush proof just isn't the highest priority for the administration at your parent organization. Yes, your in-plant will get beaten bloody if you don't make the due date. But no, returning the proof still isn't their highest priority.
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