Amway-Be Competitive Or Close Down

"I don't view this as an in-plant, I view this as a commercial printer whose largest customer happens to be Amway," explains King. "I think one of the mistakes that in-plants make is that they start thinking that they're the tail that wags the dog."

The key to staying competitive, says King, is to run your in-plant competitively like a commercial printer and focus on improving every aspect of customer service. If you don't, he adds, you're making yourself vulnerable to a facilities management takeover.