‘We Always Have To Be The Best’

At that time, general services comprised mailing, printing and supplies. Hughes focused on mailing in his first year, and then moved to print production management.

“It struck me that printing is just about as technical as working on computers, so I didn’t really get away from computers,” he laughs.

Hughes had worked with printing and mailing services while in IT, so the transition was fairly smooth. During his tenure, the shop has gone computer-to-plate and installed the ePace print shop management system. “I like to think that we’ve brought the print shop from the industrial age to the information age,” he states. “[ePace] allows us to look at our efficiency in different ways. Before, the data was there, but we couldn’t get to it.”