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Like most in-plants, Amex has been run through the gauntlet by facilities management firms and internal outsourcing studies. However, this too has contributed to the in-plant's ability to deliver cost-effective products in a timely manner while providing excellent customer satisfaction.
Though it can be discouraging for an in-plant to continually have to justify its existence, Denk says it's only strengthened his in-plant.
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- People:
- David Denk
- Mark Ostley
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