Amex-Focused And Growing Strong

That's because whenever a request for a new type of work comes in, Ostley sits down with Amex's internal controllers and performs a rigorous cost-benefit analysis.

If the in-plant can't produce the work for 35 percent less than outside competitors, it won't do it. What's more, Ostley adds, the company's benchmark currently hovers around an astounding 43 percent.