Baltimore Mavens...of Print - Page 11 of 17

By Bob Neubauer

By supplying a service like scanning, Cooper hopes to reinforce the message that "We're the document specialists; we're not just printers."

Scanning has also provided him with a marketing opportunity. On occasion, he personally delivers jobs to new customers so he can meet them and inform them about the in-plant's services. When he spots piles of paper on their desks, he tells them "you know, I could scan those files for you."

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.