Allstate - In Good Hands

"We have two account representatives [who] have increased our exposure in the commercial marketplace," says Tierney, "and we'll continue to pursue growth in our commercial business. It's a significant revenue generator for us."

When hunting for insourcing work, Tierney says that the account reps try to focus on digital jobs because of the strength of the in-plant's 13 Xerox DocuTechs. But the in-plant is open to any kind of work, whether Web, bindery, prepress or design.