Allstate - In Good Hands

Charging Back In The Future

One area where Tierney is looking to make more immediate changes is in justifying his operation's worth to the parent company by increasing the company's understanding of the economics of printing.

"We very much communicate what we save and how much it costs and so forth [through] a chargeback system where we allocate back to major departments," he says. "We're going to improve upon that in 2001 and come up with an even more direct chargeback from the standpoint of providing increased information for our customers."