Allstate All Stars

"We maintain our strong relationship by constantly demonstrating how cost-effective we are," Tierney says. "We have compiled financial statements to substantiate our operation's viability and why it should be the preferred provider of print for Allstate."

In fact, the center prepares a semi-annual commercial cost comparison. It also publishes a monthly profit and loss statement that finds its way to the in-box of senior management. Tierney even managed to retain Big Six accounting firm Deloitte & Touche to audit the statements.