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Through Print Shop Pro, departments can get real-time reports on their printing expenses.

“It does everything, from online submission to billing,” lauds Rivera.

While paper work orders have vanished, Rivera says that roughly half of the faculty still use hard copy originals. The in-plant has started to offer scanning services to digitize the documents and help its customers take advantage of online ordering. The division between those who digitize and those who don’t is roughly based on age, although Rivera says he’s been surprised by people both old and young.