From Low Performer to Best in Class
Albuquerque Public Schools' in-plant used to be called "The Dungeon." Today, it's a shining example of operational excellence.
This place, which district employees had taken to calling "The Dungeon," was not going to cut it.
It was a discouraging way to begin. "I don't know how you work up the bravery to go in there every day," her husband told her.
"It took a while to get over the shock," she admits. But she didn't give up, and soon she decided to view the broken-down in-plant and the low morale of its staff as a professional challenge.
- Companies:
- Duplo USA
- Xerox Corp.
- People:
- Karin Tarter
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