From Low Performer to Best in Class
Albuquerque Public Schools' in-plant used to be called "The Dungeon." Today, it's a shining example of operational excellence.
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Compared to what it was when Tarter came on board, APS Graphics Enterprise Services is all but unrecognizable today. Much of that is due to her leadership, which is informed by a philosophy that's "simple but invaluable." She tells her team: "Be there, make their day, change your attitude and play." Known as the FISH Philosophy, it's a set of principles that has transformed not just how her employees feel about their jobs, but how much value the in-plant brings to Albuquerque Public Schools.
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- Companies:
- Duplo USA
- Xerox Corp.
- People:
- Karin Tarter
Mike Llewellyn
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