From Low Performer to Best in Class
Albuquerque Public Schools' in-plant used to be called "The Dungeon." Today, it's a shining example of operational excellence.
The efforts are paying off, according to the 25-employee shop's customer satisfaction surveys.
"People like the response times they're getting, and they like having dedicated specialists," says Tarter. "Occasionally price is mentioned [as an area for improvement], but we are priced very competitively."
- Companies:
- Duplo USA
- Xerox Corp.
- People:
- Karin Tarter
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