From Low Performer to Best in Class

Tarter set to work transforming the shop again, this time to an all-digital operation organized around a team of "digital project specialists." The undertaking required retraining the staff yet again, not just on new equipment and a new workflow, but a new way of thinking about their jobs. No longer pressmen or bindery operators responsible for a specific portion of a print job, each in-plant employee would now be responsible for a job from start to finish—and responsible for the relationship with the customer, as well.