Ahead Of The Curve

"I saw a need for utilizing the assets we had in the department even more than we were," she says. "And I thought that by increasing our operation externally it would benefit us internally, as well."

Turns out, she was right.

On top of increasing revenue by 20 percent, insourcing has also increased employee morale and confidence, she says. Furthermore, she adds, skills learned from doing outside work can often be applied in-house, expanding the knowledge of employees.