A.G. Edwards Makes Investment in Quality

"We knew from an efficiency standpoint that [CTP] was where we needed to be," says Sue Weiss, vice president of General Services.

This was never more apparent than when the in-plant tackled one of its most cumbersome jobs, a directory of company departments and employees. The 119-year-old investment and brokerage firm employs nearly 7,000 financial consultants in more than 700 offices, so that directory fills between 200 and 300 pages.