After a major overhaul, Simon Fraser University Document Solutions now boasts the latest digital technology. The upgrades have increased business, made life easier for customers and saved stacks of money for SFU.

By Joe Ranoia

No Longer a ‘Typical In-plant’

“We have been very successful with the implementation of WebCRD,” Nadrajan beams. “I don’t know how we did without WebCRD. We process over 1,200 to 1,400 work orders a month and all jobs coming in are via WebCRD—and our customers love the system. This system has changed our image. We are no longer seen as a typical in-plant in the basement.”