After a major overhaul, Simon Fraser University Document Solutions now boasts the latest digital technology. The upgrades have increased business, made life easier for customers and saved stacks of money for SFU.

By Joe Ranoia

Five years later that goal has become reality.

Nadrajan identified the major problems with the 10,000-square-foot in-plant and systematically developed a strategy to attack and solve them all. But first, he needed support from the university. He presented his analysis to his supervisor and senior management. Much to his relief, they all agreed to invest in the in-plant.