After a major overhaul, Simon Fraser University Document Solutions now boasts the latest digital technology. The upgrades have increased business, made life easier for customers and saved stacks of money for SFU.

By Joe Ranoia

Before Nadrajan arrived, the in-plant used to outsource roughly half its work. Now it keeps practically all of it in-house.

“We are saving at least 10 to 15 percent [versus outsourcing] as we are running a very tight shop,” Nadrajan reports. “We can do this because of our automated workflow and dedicated staff.” Nadrajan also cites vendor partners such as Xerox as invaluable contributors to the in-plant’s success.