After a major overhaul, Simon Fraser University Document Solutions now boasts the latest digital technology. The upgrades have increased business, made life easier for customers and saved stacks of money for SFU.

By Joe Ranoia

“Since my arrival here I have changed the whole shop to take care of our customers,” he notes. “We are very focused on quality and delivery on time.” Four full-time customer service representatives tend to clients’ needs.

“The future of our business will be to target the audience of one,” Nadrajan predicts, citing the rise of variable data printing. To meet this need, the in-plant recently added some new technology.