After a detailed self examination, the in-plant for the American Academy of Family Physicians made some major improvements to its operational health. It’s now more productive, efficient and cost effective than ever.

By Dawn Greenlaw-Scully

"The integration of the two departments led to the increased efficiency of the Digital Printing area," reflects Diane Chastain, manager of Digital Printing, Mailing Services and Postal Affairs.

Parkison lauds Chastain for supporting and facilitating the improvements.

"We became very outdated and struggled even to open documents sent to us," Parkison recalls. "[Diane Chastain] not only sees the value in updating software, but also listens and values the expertise of those working in the department."