After a detailed self examination, the in-plant for the American Academy of Family Physicians made some major improvements to its operational health. It’s now more productive, efficient and cost effective than ever.

By Dawn Greenlaw-Scully

Five years ago, when the AAFP decided to restructure its digital print shop and merge it with Mailing Services, the Digital Printing team initially had reason to doubt the wisdom of the changes. As part of the restructuring, a part-time position was eliminated, leaving Digital Printing Supervisor Shawn Parkison and her remaining staff member, Amy Trock, overworked. At the same time, the department received additional responsibilities, taking on a plethora of print jobs that had been outsourced previously.