Survey Helps In-plant Justify Digital Press - Page 8 of 10

By Bob Neubauer

Surveys Allow Other Improvements

Using the CustomerAlert surveying module has helped the in-plant improve its services in other ways too. Fuller learned that a lot of promotional pieces were being sent to outside printers. The shop has worked to bring those back in-house.

She also learned, through the surveys, that customers wanted an invoice with the finished job rather than at the end of the month.

« Previous 1 2 3 4 5 6 7 8 9 10 All Next »

0 Comments

View Comments

People:
Lori Fuller

Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.