Survey Helps In-plant Justify Digital Press
Though this information was useful, it was not enough for Manager Lori Fuller. She wanted more specific data about what customers needed from the in-plant and how her staff could provide better service. After all, the in-plant had a lot of competition in Omaha.
Though the in-plant had already been surveying customers via phone and e-mail, customers weren't always candid, and the surveying process was not convenient for them.
- People:
- Lori Fuller
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.