Adobe Meets with In-plant Representatives

Adobe had organized the meeting to give the print industry a chance to air its grievances against the PDF creator for tacking a link to FedEx Kinko’s onto the latest versions of Reader and Acrobat.

Adobe CEO Bruce Chizen sincerely apologized for what he acknowledged was a major goof, while those at the meeting made it clear that the only acceptable remedy would be the immediate removal of the Kinko’s link. Still, in comments after the meeting, Adobe promised only to “reevaluate the implementation of the FedEx Kinko’s service in Adobe Acrobat and Adobe Reader,” causing some to wonder if Adobe executives had attended a different meeting. The company’s chief concern seemed to be that removing the link would breach its contract with FedEx Kinko’s.