Adobe Backs Down, Removes Kinko’s Links

“I would like to say that Adobe has done a stellar job in hearing us and responding to us,” adds Tom Tozier, director of Printing Services at the University Of California-Santa Cruz, who attended the Adobe forum in San Francisco.

But Ray Chambers, who was also at the meeting, had this to say: “Adobe is to be commended for listening to its customers, but which customers are those? Not to be cynical, but this solution doesn’t do a lot for in-plants. We are concerned about unfair competition, to be sure, but in-plants often have larger roles to shoulder. We are not just about service and quality, but we also are the keepers of the keys for things like compliance with policy (think recycled paper), protecting security and confidentiality, copyright infringement, and brand and image management issues.”