Adding Services Brings Respect to Ohio University In-plant

"If you want a portrait painted of a major donor, all I need is a picture of that person," Kasler says. His illustrator will do the rest.

In short, Kasler is looking for every way possible for his department to serve the university's needs.

"You have to provide a great, great service," he says—one that clients will not be able to do without. "It's all about the service you provide," he says, "and that's how we survive."