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Managers from as far away as Scotland, Newfoundland and Alaska listened in, asking dozens of questions, which the presenters did their best to answer live.
One of the most popular segments was a talk by Lisa Hoover, director of Bucknell University Administrative Services, who described how her in-plant was given responsibility for design and print production of all university publications. Questions poured in about her in-plant, its services and the tools they use.
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