ACUP a Huge Success

Other key sessions:
• Purdue’s Chuck Tuttle and Thom Roylance of Brigham Young University took turns discussing the challenges and benefits of merging mail and print operations.
• Next year’s ACUP host Richard Griffin, of Central Piedmont Community College, gave a session on justifying equipment and software acquisitions.
• In her talk on customer service, Denise Mercier, of Florida State University, stressed the importance of getting employees to have only positive interactions with customers.
• To give U.S. in-plants a global perspective, three in-plant managers from the U.K. offered their observations from abroad, including the results of a major benchmarking study that revealed in-plant savings to be much greater than anticipated.