ACUP Heads East

1. Look into a person's eyes, not through them.

2. Be physically involved.

3. Don't interrupt.

4. Ask questions.

5. Concentrate. Ignore distractions.

6. Clarify for understanding.

7. Avoid your "bigger fish" story.

Above all, he said, people should never neglect their "Seventh Sense"—their sense of humor.

The Perfect In-plant