ACUP Focuses On Management Skills

• Open and honest communication.

• Showing confidence in coworkers.

• Listening, even when you disagree.

• Keeping promises and commitments.

• Cooperating and looking for ways to help each other.

Noting that positive interactions with employees build trusting relationships, she recommended managers strive to do five positive interactions for each negative one. Praising an employee for a job well done is a positive interaction, she said, that creates a "psychological paycheck" and is an excellent trust builder.