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4. Keep "cradle to grave" ownership of a document life-cycle under one roof.
5. Recover costs closest to the point of use.
6. Realize reporting ease through an online, on-demand reporting mechanism.
7. Focus as much on process, content and receivers as on quality, the Internet and brand.
8. Outsource all other non-core business processes.
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- Companies:
- Canon U.S.A.
- Xerox Corp.
- People:
- Joy Heishman
- Ray Chambers
- Places:
- ACUP
- California
- Hamilton, Ohio
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