A Winning Hand

"You have to keep good records of what your cost is. You have to keep your cost down. You have to watch your overhead," he advises. "Seems like every day in your operation you have to be aware that you have the vultures out there trying to take the work away from you."

Excellent Customer Service

Another way Greene maintains a good reputation for the in-plant is by making himself available to customers. Though the in-plant is fortunate to have first refusal rights on all print jobs, he still treats each customer as his most valuable customer.