A Win At Waterloo

It's not often a school district print shop lands the printing for an entire city. But Carson Bartels, coordinator of central print services for Waterloo Community School District, saw an opportunity to grab an extra 17 percent of additional revenue for his in-plant, and he took it.

Nine years ago, Waterloo, Iowa's city print shop had just said good-bye to its veteran manager as she left for retirement. The city was considering outsourcing the abandoned in-plant's work, but Bartels stepped up, insisting that his four-employee shop could pick up where the old manager left off.