A View From The Top

Allstate

Northbrook, Ill.

• Vice President Technical Shared Services/Field Support: Jim Plotts

• In-Plant Manager: Bob Tierney

• In-Plant Employees: 350

• In-plant annual budget: $80 million

IPG: What's your impression of the performance of Allstate's in-plant?

Plotts: Bob and his folks have developed such a great operation over there that we get nothing but praise from it. When it comes to the quality and timeliness and performance of Bob's operation, we get absolutely no complaints whatsoever from the people we have to support.