A View From The Top

The fact is, our employees are very dedicated to the university and eager to support the university in any way it can be supported, so they go out of their way to do their jobs above and beyond what you would expect from the normal employee. I don't think you find that sort of loyalty or dedication in an outsource situation, where you're just one of dozens—if not hundreds—of customers. They know what we need, and they know [we're] their only customer, so they take great pride in what they do. I'm continually amazed as I go through our press services operation and see the extra time that the skilled craftsmen take in making sure that it represents the best that they can possibly do.