A Team Leader

Two years ago the in-plant took on mainframe printing. Statements that previously took the IT department 36 hours to print are now finished in 12 hours, Steenhoek says. They're output in zip code order, stuffed into envelopes and mailed, all in her department.

Steenhoek has become an expert at showing the value of her operation. Armed with data, she is ready at any time to show her costs compared to outside printers, the number of jobs in the in-plant and much more. The quality of the in-plant's work is never in question; Communication Resources has won several printing awards, both locally and nationally.