A Team Leader

When the previous manager retired, Steenhoek filled in as manager until officially being named to the position in 1996. Right away she set about creating a team environment.

"I got the folks together and I said...'I work for you,' " she says.

She told them they had to help her understand their jobs and what they needed. This won her respect and cooperation. Based on team members' feedback, Steenhoek requested and received funds for new equipment. Workflow improved and services were added, like Web design and CD burning.