A Tale of Two In-plants

"Our customer satisfaction ratings are just phenomenal," says Doughty, noting that he tracks this through surveys sent out with each finished job.

His customers appreciate the personal attention the in-plant gives them, something they don't get from outside printers.

"When you deal with my designers, there is no counter," Doughty says. "You pull up a chair next to them in their offices, and both of you discuss what you are trying to achieve."