A Tale of Two In-plants

Following Worrall, Abbas Badani, director of Penn State's Multimedia & Print Center, revealed how his 50-employee in-plant "failed miserably" in its first attempt at Web-to-print nine years ago. Because the in-plant hosted and maintained it, he said, but couldn't dedicate the resources to upgrading it, it quickly became antiquated. What's more, he added, it was not marketed and customers felt no motivation to use it.