The FM Challenge

Finally, to help management make the right decision, present them with a realistic assessment of the work done over the last few years—the number of projects that required rush delivery; the number of projects that needed special expertise or equipment beyond the in-plant's current capabilities; the percentage of jobs that had to be re-run because internal customers changed data or approved incorrect information the first time. If the need for specialized equipment is low and the percentage of rework and rush projects high, any savings projected by outside providers might soon be lost to additional charges.