The FM Challenge
A realistic look at the challenges in-plants face from facilities management companies and how they must adapt to survive.
Customers trying to gain assurance that outsourcing will save them money look for metrics that will give them apples-to-apples comparisons. One common metric they use is cost per piece. This is a great measurement and one NAPL consultants use regularly, but it can be calculated in various ways and it is not uncommon for some "grey" areas to exist in this calculation that may cloud the relationship between cost/price and TCO.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com
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